[Updated 31/01/2022]
We accept orders only on the basis that you have read and understood our terms and conditions.
AGE RESTRICTIONS WHEN BUYING AN AIRSOFT BB GUN
The minimum age you can purchase an Airsoft BB Gun is 18 years.
AGE RESTRICTIONS WHEN BUYING BB PELLETS AND ACCESSORIES
There is no age restriction when buying BB pellets or other accessories. However, items such as GAS CANS, CO2 CAPSULES, SMOKE GRENADES and FLASH BANGS may have an 18 years restriction applied.
MINIMUM AGE YOU CAN OWN OR FIRE AN AIRSOFT BB GUN
There is no age restriction to own or to operate an Airsoft BB Gun. A person that is aged 18 years or over can purchase an Airsoft BB Gun and ‘gift it’ to a person that is under the age of 18 years to own and operate. So, a parent can buy an airsoft BB gun and give it to their child to use or keep regardless of their age. We recommend that an adult should supervise persons under the age of 14 years.
ORDERING AND PAYING
We offer easy and secure ways to order and pay via PayPal.
We have a 100% secure online shopping cart with Word Press and Woocomerce and the very secure PayPal service. We do not keep any payment information at any time.
DESPATCHING ORDERS
From receipt of order, we aim to dispatch your order the next WORKING day. If you order on a weekend or on a bank holiday, your order will be despatched on the next WORKING day.
DELIVERY
The delivery should be calculated on the delivery service selected at checkout from the day we dispatched your order. When calculating the delivery time, please do not include weekends or bank holidays. You can track your delivery via our website and the courier’s website via your confirmation email.
MISSING, INCORRECT OR DAMAGED ITEMS
If an item is missing, incorrect or damaged in your order, please contact us within 7 working days and let us know exactly what is missing or wrong with your order. Please remember to include your order number within your message as this will help us speed up the search for your order details. After 7 working days, we would not take any claim for missing items.
CANCELLATION OF ORDER
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 7 days after delivery of the goods. The item must be returned UNOPENED and UNUSED!
The above is with the exception of reconditioned or painted products, to which statutory cancellation rights do not apply.
FAULTY PRODUCTS
Any item that is faulty at the point of sale may be returned for replacement or refund:
– WITHIN 28 DAYS from the original date of delivery for REPAIR or REPLACEMENT
– AFTER 28 DAYS but WITHIN 6 MONTHS from the original date of delivery for REPAIR under warranty
– AFTER 6 MONTHS all REPAIRS are chargeable to the customer
Faulty products must have the original receipt and be returned complete with all components and in the original packaging. All products are carefully inspected by our experts and items that are considered wear and tear will not be accepted as a manufacturing fault. VOID WARRANTY on all guns that have the following:
– Opened or tampered with items
– Incorrect oil or lubricants used
– Non-Airsoft GAS or CO2 used
– Low quality or re-used BB pellets used in gun or magazine
– Modified or painted guns or accessories
– Badly maintained gun including dirt on outer gun or within internal parts
– Incorrect battery or non-compatible charger
– Overcharging of battery or power surge to charger
– Damage caused by impact including dropping or hit from BB pellet
– Magazine broken spring due to overwinding
GAS MAGAZINES may not operate correctly in cold weather or when during continuous firing. Most GAS Airsoft BB guns are recommended for use in temperatures above 15C. If your GAS gun is not operating correctly we recommend that you warm both the gun and magazine by placing it on a radiator. It is worth trying different gas makes to see which one works best for your gun. You can also try a repair gas for leaking mag seals. This issue is not covered under our warranty and most modern GAS pistols are designed to work in most weather conditions. Your statutory rights in respect of faulty, damaged or missing items or goods which are not as described are not affected.
RETURNING A PRODUCT
Returning products to us is simple, however, we can only receive items if you follow the guidelines:
– Go to our support system on this website and register, or login if already registered
– Create a new ticket, with your Order ID requesting that you need to return an item
– One of the support team will then acknowledge this ticket
– You must put the TICKET NUMBER both on the outside and inside of the package
– You need to pay for the postage and then organise a postage refund separately if entitled
– You must send your items to us via RECORDED/SIGNED FOR delivery
– You must update your support ticket with a tracking number ASAP (which helps us)
– We must receive your item back within 14 days of the Support Ticket being raised
– We will then do our best to notify you when we have received your item
– We will notify you via the Support Ticket of our findings and our action
– When you are happy please close the Support ticket
GETTING YOUR ITEM BACK
If your returned item is NOT found to be faulty, or is not in ‘as new’ condition, and once we have informed you we will not refund, replace or give store credit you have 60 days in which to make arrangements to collect or pay for postage before the item becomes legally the property of Just BB Guns.
REFUNDS FOR ITEMS
Refunds for goods will be processed using the same means of payment used for the initial transaction. Refunds can take up to 14 days from the point that we receive the goods back from you. If you cancel your order before goods have been sent to you, we will process your refund no later than 14 days after the date upon which you informed us about your decision to cancel your order.
REFUNDS FOR POSTAGE
The following is our refund policy for postage.
TO YOU FROM US:
– Cancellation of order before dispatch – FULL REFUND
– Cancellation of order within 7 days – NO REFUND
– Faulty product within 28 days – FULL REFUND
– Faulty product over 28 days – NO REFUND
TO US FROM YOU:
– Cancellation of order within 7 days – NO REFUND
– Faulty product within 28 days – FULL REFUND
– Faulty product over 28 days – NO REFUND
In all cases you will need to request a refund via a Support Ticket at www.jbbgsupport.com
STOCK AVAILABILITY
The website stock availability and our office support system are from the same stock database. If in the unlikely event that a product shows in stock but is actually out of stock in the warehouse, we will not know this until the point of picking, roughly two hours after the dispatched notification. As soon as we are aware of a problem we will email and/or call to discuss the shortfall in the order.
FPS RESTRICTIONS IRELAND
In Northern Ireland the law states that all airsoft replicas must have a muzzle velocity no greater than 328 fps (or 1-joule energy using a 0.2g bb pellet). Reputable Skirmish Sites should chronograph all replicas before play commences to ensure they fall within this limit. It is a criminal offense under The Firearms (Northern Ireland) Order 2004 to be in possession of a replica shooting at over 328 fps.
FPS RESTRICTIONS UK
FPS UPDATE 18/10/2011 – UK Airsoft established at 1.3 joules (approx. 374FPS/.2g bb) for full auto and 2.5 joules (approx. 519FPS) for single/semi sniper or pistol. Please note: each skirmish site will have different FPS limits on their games. This UPDATE is only to inform you of the maximum legal limits.
CONTACT US
The best way to contact us is via the online Support System on this website. You can also email us at [email protected] however this is NOT recommended due to the incredible number of emails received each day, you can easily be missed.
DISCLAIMER
Although the information and recommendations on this website are presented in good faith and believed to be correct, we make no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.