terms and conditions
We accept orders only on the basis that you have read and understood our terms and conditions.
Minimum age to purchase a BB gun is 18 years. An adult must supervise persons under the age of 18 years. No gun should be carried in a public place unless in transit when it should be unloaded and placed in a bag. Note guns must not be concealed on one’s person, or pointed or fired at another human or animal. Safety glasses and other protective clothing should always be worn when operating or viewing the firing of an Airsoft BB gun.
From 01/10/2007 the laws regarding Airsoft guns have changed for the UK. Under the VCRA Bill 2006 it is illegal to buy or sell an Airsoft gun to anyone under the age of 18 years. Please Note: Under Section 36 of the V.C.R Act it is a criminal offence to alter the appearance or paint in a colour of an imitation firearm to make it into a realistic firearm.
We aim to dispatch your order the next working day from receive it, please allow up to 3 working days from the day of dispatch before contacting us. You can track your delivery via the UPS confirmation email that will be sent to you within 24 hours from your order. For more information on order tracking please see our tracking page on our website. Any shortfalls or defect should be notified to us as soon as possible via our contact us page on this website. We ship all products via UPS and at this time UPS do not operate on the weekend. When calculating the number of days for delivery please do not include ether Saturday or Sunday.
At this time we can only send our products to the UK Mainland, Northern Ireland and Republic of Ireland. If you are not in these regions, please do not purchase from this website.
You can only return a product for these reasons:
- Your product is faulty and is within 28 days of delivery for a replacement.
- Your product is unopened and within 7 days of delivery for a full refund.
Please ensure that you retain the invoice as proof of purchase. We ONLY accept products back that have been sent via our returns form located on our website. IF YOU DO NOT SEND YOUR ITEM BACK VIA THIS SERVICE YOU WE WILL NOT BE ABLE TO TRACK YOUR ITEM AND IT WILL BE LOST. We can NOT accept products back if they do not clearly display a returns number on the outside of your parcel.
Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt and the faulty item is returned complete with all components and in the original and complete packaging.
Faults within 28 days:
An exchange, repair or refund will be issued providing the item is returned within 28 days from the original date of purchase.
Faults after 28 days but within 6 months:
For items to be returned within six months after the time of purchase the same above applies but in addition no refund can be issued, a repair or replacement will be provided, evidence of fault at the time of sale will be required. All delivery costs will be incurred buy you the customer for any returns between this time.
Please note that you will not be entitled to a repair or replacement in respect of fair wear and tear.
In the event of a fault our support line will assess the fault and will arrange for free repair or replacement, it will be necessary for you to return the item to us.
Faults after 6 months:
Any faults developed after 6 months from date of purchase is outside our warranty, but may be repairable by our workshop; all cost incurred by you the customer.
Due to the nature of our products, we can only cover items for a maximum of six months warranty.
As most quality guns are supplied without accessories, batteries and charger, any items included in a gun set will be not included under our warranty, as they are free accessories that are supplied with the gun. Magazines will have the same warranty as any of our guns.
All products are carefully inspected by our experts; if your item is found to have a manufacturer’s fault then you will be sent a replacement. If the item is out of stock then you will be issued an alternative.
GETTING YOUR PRODUCT BACK
If your returned item is NOT found to be faulty, or is not in 'as new' condition, and once we have told you we will not refund, replace or give you a credit note - if you have not made arrangements to collect the item from us, using the process provided, the item will become our property within 60 days.
If a gun is jammed because of poor quality BB pellets or it is our opinion that BBs have been reused i.e. fired at least once before, your warranty will be void and no credit note, refund or replacement will be issued.
You may return any UNUSED and UNOPENED item within 7 days of receiving it, for a full refund. We will refund you on the process you used to pay (debit card, PayPal etc…) once we have received and processed the item (please allow up to 14 days). We can only refund delivery costs if the return is a result of our error; NO postal costs will be refunded on any goods returned under the 7 day rule.
If your product has a fault you must return the item back to us within 28 days of delivery. It may take up to 14 days for our returns team to inspect your item. If found to be faulty a replacement will be sent or credit note issued, NO refund can be issued on any goods over 7 days from the item being delivered. We can only refund postage of the item if agreed by us that it is faulty and when the original receipt is sent with the return. We cannot give a refund for postage with a photocopy or scan i.e. not the original receipt. We can also only refund the price of a standard Royal Mail parcel which should not be greater than £10.00
DUTY TO TAKE CARE
While the item is not in our possession, you will be responsible for it, this is called being under a DUTY TO TAKE REASONABLE CARE of the item while in your possession. This includes the way that you pack any item to be returned and the organisation you choose to return the product to us. This includes any items that may not be received buy us i.e. we are only responsible for goods received by us via the provided method.
We do test every single return, if a returned item is found not to be faulty we will return the item to you and you will be liable for the postage charges. We would advise you to check the item and the instructions thoroughly before returning a faulty item as we will not refund any items found to be in good working order. We can also not refund or replace any BB guns that have been misused, or if low quality bb pellets have been used, or if BB pellets have been re-used. We can also not refund or replace any batteries or chargers that may have been overcharged, please see our frequently asked questions section on the website for more info on charging times and battery types.
Although the information and recommendations on this internet website are presented in good faith and believed to be correct, we makes no representations or warranties as to the accuracy of the information. Information is supplied upon the condition that the persons will make their own determination as to its suitability for their purposes prior to use. In no event will we be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers. We do not warrant the accuracy on this website and has no liability for any errors or omissions in the materials.