Information
TYPE IN BUDGET
CLICK HERE






frequently asked questions

Battery Upgrading - Can I upgrade the batteries to get more power?

Never use anything other than the recommended battery type as recomended with your gun



BB Pellets - Can I reuse BB pellets?
Only use new BB pellets or your gun WILL jam, as old BB pellets will be distorted in shape

Can I take my bb gun abroad?

You will need to check with your flight company to find out the legal side of using BB Guns in the country to which you are travelling. 
We cannot offer advice on travelling abroad with Airsoft BB Guns directly.



Can I take the gun in to mud and water?
Keep your gun clean and free from dirt.

Can you send a BB Gun to the UK?

Sorry no, BB Guns sold on justbbguns.ie are shipped only within Ireland.
Keywords: ship to UK



Do you have an actual Shop?

We only have a shop in London (UK) at this time.



Has my item been sent? Can I track it?

If you have ordered from us it is easy to track your delivery via the website. First please check your emails including your inbox and junk folders. 
Keywords: sent, track, tracking, posted



How do I cancel my order?

Orders taken are processed pretty quickly - ie within an hour or two. Please use the contact form to cancel any order, paying particular attention to giving us the ORDER ID, and we will endeaviour to have it cancelled in time.  However, because the processing is so quickly, we cannot always guarantee to catch it before it is processed and out of the door.



How do I pay for the items in my shopping cart?

The methods for you to pay are shown at the bottom of the web site where the PayPal logo is.  Simply Add to Basket, and then go to the Checkout and from there you can make your purchases with PayPal, Debit or Credit Card, all securely online.



How do I reclaim Postage costs on my Return?

When you return a product to us, you may claim your postage costs.
To do this, please do NOT seal your parcel until you get to the Post Office.  Ask the Post Office person to give you a receipt.  Put that receipt into your parcel, THEN SEAL IT.  We then have everything in one place, to process your return properly.
Your Receipt must be the original - not a copy.
keywords: post, receipt, postage, return, faulty



How do I setup my BB Gun?

Setting up a gun is relatively straight forward.  Our best answer for this is to look at the video, as most videos show this very clearly.
If you cannot work it out, please do let us know.



How long does it take for my order to arrive?

Most orders take 1-2 working days to arrive at your doorstep.  Sometimes, based on your location, it can be 2-3 working days.
If you order on a late Thursday or Friday, you probably will not get it until the Monday. If you dont receive your order within 3-4 working days we would suggest you contact us about it - stating the Order ID.
Keywords: arive, delivery, time, times, late, weekend, sunday, ordered, saturday



How long should I charge the battery for?
Never overcharge the gun battery!

*WARNING*: Do not overcharge batteries! If they overheat, you could cause damage to the battery and create a potential fire hazard!
  • Be sure to read the charger instructions thoroughly before charging your battery.
  • Not all chargers are created equal. Please use the proper charger which is intended for your battery type, i.e. if you are charging a 9.6V Nimh battery, be sure your charger can charge 9.6V batteries and Nimh batteries.
  • Be sure to use the proper connectors to connect your battery to the charger.
  • Calculate the proper amount of time required to charge a battery by dividing the battery's milliamp capacity by the chargers charge rate, e.g. it would take a 250 mah rate charger 6 hours to charge a completely drained 1500 mah battery. Every charger is different, so be certain to read your chargers manual thoroughly before charging your battery.
  • If you are not certain of a battery's remaining charge and you wish to charge it, place the battery on the charger and check it every 5-10 minutes. If the battery is warm to the touch, assume it is fully charged. If it is hot to the touch, remove the battery from the charger immediately!
  • Remember, NiCad batteries must be completely discharged before charging again. Use the appropriate discharger to discharge the battery, or completely drain the battery through normal use before charging again.


How many BB pellets fit in my magazine?
Do not over fill your magazine or insert anything other than recommended BB pellets.

How much is P&P?

We are often asked how much is p&p, what is the cost of P&P etc.
Your postage and packaging costs will be shown in your shopping basket.  It is calculated based on the items you have in your cart.
So add one item and you will see the price of your P&P.



How old do you need to be to buy a BB gun?
You must be 18 years old to purchase a BB gun and all orders are only accepted on the condition customers have read our safety information before purchasing.

How secure is this web site - can I trust it?

We use a system called Roman Cart for our shopping cart, this is run on a completely safe and secure system, so yes, you can trust it.
Look for the HTTPS and the LOCK symbol at the bottom of your browser window - this tells you it is safe.  It will come up during the course of your paying for your items.



I do not have the operator manual for my bb gun?

More and more of our guns now do not have operator manuals so we are now creating PDFs on the website for all of our products.



I have a faulty item - can I return it please?

To return an item that is faulty/broken is very easy.

Click the Returns Form link on the left of any web page here, and tell us all the details we ask for about the item. If you have just a Magazine at fault and the gun is fine, you can return just the magazine. Always give us plenty of details about the fault, and if it is just a mag you are sending, tell us the name of the gun.

You can request a refund or replacement.

Please do not just send your faulty or damaged item to the invoiced address without your Return ID number, as it cannot be handled in that way, and your BB Gun may end up lost within our warehouse.  We can only accept Returns that are sent via our Returns form that have a Returns ID number attach to it.  This is for your protection so we can monitor and track it.

You can only return a product for these reasons:
- Your product is faulty and is within 28 days of delivery for a replacement.
- Your product is unopened and within 7 days of delivery for a full refund.

Keywords: return, back, broken, replacement, damaged.



My BB Gun only fires upside down. Why?

Your magazine might not pushing the BBs up.  Or you have not wound up the magazine enough. It can also be because you have simply not started your gun with enough bb pellets inside the magazine.
keywords: upside down, magazine



Spring Wind-Up magazine problems
If you have a spring loaded BB Gun Magazine, you need to ensure that when you start to use it, you fill it up. Otherwise it may not feed the BBs into the gun.

What are Bulldog BB Pellets?

We are an official distributor for Bulldog BB Pellets.  Through our own tests, they are simply amazing.  Go to any of the Bulldog Pellets on the site, and click on FURTHER INFORMATION on that page to read all about them.

 

Keywords: bulldog, bb pellets, .12, .20, .23, .28, .30. bbs ammo



What BB pellets should I use?

Do not use low quality BB pellets that will jam and damage your gun. Only use high quality recommended 6mm BB pellets!
 
WEIGHT
0.12g are good for all guns, 0.20g are standard for most good quality guns and any other ammo such as 0.25g and upwords are for more accuracy and top range skirmishing bb guns.



What does FPS mean when I see it on this website relating to a BB gun?

FPS - means Feet Per Second and is used like MPH - Miles Per Hour i.e. it is a way of measuring the speed in which the BB gun will project the BB bullets when fired.

Actual FPS: this means we have recorded the FPS of the BB Gun with our Chronograph machine.
 
Keywords: acctual actualy



What if my order is incomplete?

We ask all customers to please check thier orders as soon as it arrives. We will only be able to redress any outstanding items on your order within the first couple of days after you have taken delivery.



What is a BB gun?
BB guns use air and spring power and are intended for general target practice. They use 6mm plastic BB bullets (small balls) and are totally harmless providing our safety information is observed.

What is a SPIN UP?

Most of our guns have a SPIN UP (HOP UP) incorporated; its a sophisticated shooting system that offers the same exceptional power and velocity as guns without a SPIN UP system but with the bonus of up to double the distance and enhanced accuracy.

 

Keywords: spin up, spinup, hopup, hop up



What magazine fits my gun?

We receive many questions about magazines that fit particular guns.

 

Generally you can tell if it will fit as the magazine will appear very similar on our screen to the one you have with your bb gun.

 

Our Support Team try to know which mags fit with bb guns, but they dont always have the information, so its best to just check the magazine section first.

 

The accessories part below each bb gun will soon show which magazine or accessories is compatible with it.



What should I do if my BB Gun is jammed?

To clear a jammed BB pellet from the barrel of your BB gun use the unblocking tool or unjamming rod. Fist remove the magazine and switch off the safety. Push the rod gently down the barrel to loosen the bb. Never look down the barrel to view the jammed BB. For best results spray or drop airsoft silicon lubricant into the barrel.

 

Do not attempt to remove the barrel or open your BB gun as this will invalidate the 28 day warranty.

 

Never use cheap BB pellets. The use of poor quality, low grade BB pellets may cause damage to your gun and will invalidate the warranty.

 

Other terms used: jamed, jam., block, blocked, jammed, blocks, blok



Where is my order id number?

Your Order ID Number can be found in the email that was sent when you made your purchase.  Its worth checking your junkmail for this email.

 

You will need your order number if you want us to check on an order for you, or if you are returning (returns/replacements/refunds) a product via the Returns Form.



Will I need to clean my gun?
Your gun may need lubricating from time to time, only use high quality BB gun lubricant